Support for the Rail Simulator Shop

Your satistfaction with your purchase is very important to us. Please use the resources below for assistance with the content you've purchased or problems using the shop.

Read the Shop Support Forum to see if your issue is resolved.

shop@railsimulator.com for issues with the purchase once licenced.

If you need to download your content again, please go to
http://www.elicense.com/railsim/store/download.asp

For all aspects relating to purchasing and licencing, please see
http://www.elicense.com/faq.html
http://www.elicense.com/support-form.html
http://www.elicense.com/contact.html
If you need to contact someone directly, please mail support@elicense.com.

Our install requires Microsoft .Net 2.0 (which do I have?).

To view PayPal currency conversion rates, log in to your PayPal account, click the Fees link, click View Currency Converter, enter the amount, select from which currency and to which currency and click Calculate.

Here's a copy of our Licence Agreement